Effective Date: January 26, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Falcon App Inc., a Delaware corporation ("Falcon," "we," "us," or "our"), governing your access to and use of our cloud-based software services, including the RIPS Validator, Invoice Auditor, Compass, and any related services, applications, websites, and documentation (collectively, the "Services").
By accessing or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
If you do not agree to these Terms, you may not access or use the Services.
"Authorized Users" means individuals authorized by Customer to access and use the Services under Customer's account.
"Customer Content" means all data, information, files, and materials submitted, uploaded, or transmitted by Customer or Authorized Users to the Services.
"Documentation" means the user guides, technical documentation, and other instructional materials provided by Falcon for the Services.
"Subscription Period" means the period during which Customer has paid access to the Services, as specified in the applicable Order Form or subscription agreement.
"Order Form" means any ordering document, online subscription, or agreement specifying the Services, fees, and terms applicable to Customer's subscription.
Subject to these Terms and payment of applicable Fees, Falcon grants Customer a non-exclusive, non-transferable, limited right to access and use the Services during the Subscription Period solely for Customer's internal business purposes.
Customer may permit Authorized Users to access the Services, provided that Customer ensures all Authorized Users comply with these Terms. Customer is responsible for all actions taken through Authorized User accounts and for maintaining the confidentiality of all login credentials.
Falcon may modify, update, or enhance the Services from time to time. Falcon will not materially reduce the core functionality of the Services during a Subscription Period without providing reasonable notice to Customer.
Falcon will provide technical support for the Services via email during the Subscription Period. Support requests may be submitted to support@falconapp.ai.
By default, Customer Content is processed in Falcon's infrastructure located in the United States (AWS Ohio region). Upon Customer's written request, Falcon may arrange for Customer Content to be processed in an alternative geographic location (such as Colombia via Oracle Cloud Infrastructure), subject to availability and additional fees. Customers interested in regional data hosting should contact Falcon at legal@falconapp.ai to discuss options and associated costs.
Customer agrees to use the Services only for lawful purposes and in accordance with these Terms and all applicable laws and regulations. Customer shall not:
(a) Use the Services in any manner that violates any applicable law or regulation, including laws related to healthcare, data protection, privacy, or financial services;
(b) Use the Services to process, store, or transmit any content that infringes any third-party intellectual property rights;
(c) Attempt to gain unauthorized access to the Services, other accounts, computer systems, or networks connected to the Services;
(d) Interfere with or disrupt the integrity or performance of the Services or the data contained therein;
(e) Reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code of the Services;
(f) Copy, modify, create derivative works of, or distribute the Services or any portion thereof;
(g) Sublicense, sell, lease, rent, or otherwise transfer access to the Services to any third party;
(h) Use the Services to develop a competing product or service;
(i) Remove, alter, or obscure any proprietary notices on the Services;
(j) Use automated means, including bots, scrapers, or crawlers, to access the Services except as expressly permitted;
(k) Transmit any viruses, malware, or other harmful code through the Services.
Customer retains all right, title, and interest in and to Customer Content. Customer grants Falcon a limited, non-exclusive license to use, process, and display Customer Content solely as necessary to provide the Services and as otherwise described in Section 9 (Data Processing and Use). Customer represents and warrants that:
(a) Customer has all necessary rights to submit Customer Content to the Services;
(b) Customer Content does not violate any applicable law or third-party rights;
(c) Customer has obtained all necessary consents for the processing of any personal data contained in Customer Content.
If Customer uses the Services to process healthcare-related information, Customer is solely responsible for ensuring compliance with all applicable healthcare laws and regulations, including but not limited to Colombia's health data regulations and, if applicable, the U.S. Health Insurance Portability and Accountability Act (HIPAA).
Customer is responsible for maintaining the security of account credentials and shall promptly notify Falcon of any unauthorized access or security breach. Customer shall not share login credentials among multiple individuals unless the account type expressly permits such sharing.
Customer agrees to pay all Fees specified in the applicable Order Form or subscription agreement. Unless otherwise stated, all Fees are quoted in United States Dollars (USD) and are exclusive of applicable taxes.
Fees are payable in advance on a monthly or annual basis, as selected by Customer. Payment is due upon invoice or, for automatic payment methods, will be charged on the billing date. Customer authorizes Falcon to charge the payment method on file for all applicable Fees.
Customer is responsible for all applicable taxes, duties, and levies arising from the purchase of the Services, excluding taxes based on Falcon's net income. If Falcon is required to collect or pay any such taxes, they will be invoiced to Customer.
If Customer fails to pay any undisputed Fees when due, Falcon may charge interest at the rate of 1.5% per month (or the maximum rate permitted by law, if lower) on the outstanding balance. Falcon may also suspend access to the Services until all overdue amounts are paid.
If Customer disputes any Fees in good faith, Customer must notify Falcon in writing within thirty (30) days of the invoice date, specifying the nature of the dispute. Customer shall pay all undisputed amounts when due. The parties will work in good faith to resolve any disputes.
Falcon may offer free trial access to certain Services. Trial access is provided "as is" without any warranty or service level commitment.
Unless Customer cancels before the end of the trial period, Customer's account may be converted to a paid subscription, and Customer authorizes Falcon to charge the payment method on file.
Falcon reserves the right to limit, modify, or terminate trial access at any time without notice. Data submitted during a trial may be deleted upon expiration of the trial period.
Customers may request a full refund within thirty (30) days of the initial purchase or subscription start date. Refund requests must be submitted in writing to legal@falconapp.ai.
Refunds are not available for:
(a) Renewals of existing subscriptions;
(b) Subscriptions that have been active for more than thirty (30) days;
(c) Usage-based charges already incurred;
(d) Situations where Customer has violated these Terms.
Approved refunds will be processed within fourteen (14) business days to the original payment method.
Falcon commits to maintaining 99.9% availability of the Services during each calendar month, measured as the total number of minutes in the month minus downtime, divided by the total number of minutes in the month ("Uptime Percentage").
The Uptime Percentage calculation excludes downtime resulting from:
(a) Scheduled maintenance, provided Falcon gives at least 24 hours' advance notice;
(b) Emergency maintenance necessary to protect the security or integrity of the Services;
(c) Factors outside Falcon's reasonable control, including force majeure events, internet service provider failures, or third-party service outages;
(d) Customer's equipment, software, or network connections;
(e) Customer's or Authorized Users' actions or inactions;
(f) Suspension of Services due to Customer's breach of these Terms.
If Falcon fails to meet the 99.9% Uptime Percentage in any calendar month, Customer may request a service credit as follows:
To receive a service credit, Customer must submit a written request to support@falconapp.ai within thirty (30) days of the end of the affected month. Service credits are Customer's sole and exclusive remedy for any failure to meet the Uptime Percentage.
Service credits may not exceed 50% of the monthly Fee for the affected month. Credits are applied to future invoices and are not redeemable for cash.
Falcon processes Customer Content as necessary to provide the Services. The primary mode of processing is transient, meaning data is processed in real-time and not permanently stored beyond the immediate processing session.
Falcon may retain Customer Content for up to thirty (30) days for quality assurance purposes, including troubleshooting, debugging, and improving the performance of the Services. Data retained for quality assurance is stored securely and deleted automatically after the retention period.
Falcon may use anonymized and aggregated Customer Content to develop, train, and improve its artificial intelligence and machine learning models. Before any data is used for training purposes:
(a) All personally identifiable information is removed through anonymization processes;
(b) Data is aggregated with data from other sources to prevent identification of any individual or Customer;
(c) The anonymized data cannot be traced back to Customer or any individual.
Customer may opt out of having their data used for model training at any time by submitting a written request to legal@falconapp.ai. Upon receiving an opt-out request, Falcon will cease using Customer's data for training purposes within fifteen (15) business days. Opting out does not affect the quality or availability of the Services.
Falcon does not sell Customer Content or personal data to third parties.
Falcon and its licensors retain all right, title, and interest in and to the Services, including all software, technology, documentation, and intellectual property embodied therein. These Terms do not grant Customer any rights to Falcon's trademarks, service marks, or logos.
If Customer provides suggestions, ideas, or feedback regarding the Services ("Feedback"), Falcon may use such Feedback without restriction or obligation. Feedback is provided "as is" without any warranty.
Falcon may collect and analyze anonymized, aggregated data regarding the use and performance of the Services ("Usage Data"). Falcon may use Usage Data to maintain, improve, and enhance its products and services. Usage Data will not identify Customer or any individual.
"Confidential Information" means any non-public information disclosed by one party to the other in connection with these Terms that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
Each party agrees to: (a) protect the other party's Confidential Information using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care; (b) not disclose the other party's Confidential Information to any third party except as permitted herein; and (c) use the other party's Confidential Information only to fulfill its obligations under these Terms.
Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known to the receiving party prior to disclosure; (c) is rightfully obtained from a third party without breach of any confidentiality obligation; or (d) is independently developed without use of the disclosing party's Confidential Information.
A party may disclose Confidential Information to the extent required by law, provided that the party gives the other party reasonable advance notice (if permitted by law) and cooperates in any effort to obtain confidential treatment.
Customer's use of the Services is subject to Falcon's Privacy Policy, available at falconapp.ai/privacy, which is incorporated into these Terms by reference.
If Customer's use of the Services involves the processing of personal data, the parties agree to execute a Data Processing Agreement ("DPA"), which shall govern the processing of such data.
Falcon implements and maintains reasonable administrative, technical, and physical safeguards designed to protect Customer Content from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
By default, Customer Content is processed in Falcon's infrastructure located in the United States (AWS Ohio region). Alternative hosting locations may be available upon request, subject to additional fees as described in Section 3.5.
Each party represents and warrants that: (a) it has the legal power and authority to enter into these Terms; (b) it is duly organized and in good standing under applicable law; and (c) it will comply with all applicable laws in performing its obligations under these Terms.
Customer represents and warrants that: (a) it has all necessary rights to submit Customer Content to the Services; (b) Customer Content does not violate any applicable law or third-party rights; and (c) it has obtained all necessary consents for the processing of personal data contained in Customer Content.
Falcon warrants that during the Subscription Period, the Services will perform materially in accordance with the applicable Documentation. If the Services fail to conform to this warranty, Customer's sole remedy is for Falcon to use commercially reasonable efforts to correct the nonconformity or, if Falcon cannot do so within a reasonable time, to terminate the affected subscription and refund prepaid Fees for the remainder of the Subscription Period.
EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." FALCON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. FALCON DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT FOR A PARTY'S INDEMNIFICATION OBLIGATIONS, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT, EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER TO FALCON DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The limitations in this Section 14 apply to all claims, whether based on contract, tort, negligence, strict liability, or any other theory, and shall apply even if any limited remedy fails of its essential purpose.
Falcon will defend, indemnify, and hold harmless Customer from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from allegations that the Services infringe any third-party intellectual property rights, provided that Customer: (a) promptly notifies Falcon of the claim; (b) gives Falcon sole control of the defense and settlement; and (c) provides reasonable cooperation at Falcon's expense.
Customer will defend, indemnify, and hold harmless Falcon from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) Customer Content; (b) Customer's use of the Services in violation of these Terms; or (c) Customer's violation of any applicable law.
If the Services become, or in Falcon's opinion are likely to become, subject to an infringement claim, Falcon may, at its option: (a) obtain the right for Customer to continue using the Services; (b) modify the Services to make them non-infringing without materially reducing functionality; or (c) if neither option is commercially reasonable, terminate the affected subscription and refund prepaid Fees for the remainder of the Subscription Period.
Falcon's indemnification obligations do not apply to claims arising from: (a) modifications to the Services not made by Falcon; (b) combination of the Services with products or services not provided by Falcon; (c) Customer's use of the Services in violation of these Terms; or (d) Customer Content.
These Terms commence on the date Customer first accepts them and continue until all subscriptions have expired or been terminated.
Unless otherwise specified in the Order Form, subscriptions automatically renew for successive periods equal to the initial Subscription Period unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current period.
Either party may terminate these Terms or any subscription immediately upon written notice if the other party: (a) materially breaches these Terms and fails to cure within thirty (30) days of written notice; (b) becomes insolvent, makes an assignment for the benefit of creditors, or becomes subject to bankruptcy or similar proceedings.
Customer may terminate a subscription at any time by providing written notice to Falcon. Termination for convenience does not entitle Customer to any refund except as provided in Section 7.
Falcon may suspend Customer's access to the Services immediately if: (a) Customer's account is past due for more than thirty (30) days; (b) Customer violates Section 4.1 (Acceptable Use); or (c) continued use poses a security risk to the Services or other customers.
Upon termination or expiration: (a) Customer's right to access the Services terminates immediately; (b) each party shall return or destroy the other party's Confidential Information; (c) Falcon will delete Customer Content within thirty (30) days, except as required for legal compliance; (d) Falcon will submit a final invoice for any outstanding Fees; and (e) the provisions of Sections 5, 10, 11, 13.4, 14, 15, and 17 shall survive.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles.
Any dispute arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in Delaware, and each party irrevocably submits to the exclusive jurisdiction of such courts.
These Terms, together with any Order Forms and the Privacy Policy, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior or contemporaneous agreements, representations, and understandings.
Falcon may modify these Terms from time to time by posting the updated Terms on its website. Material changes will be communicated to Customer via email or through the Services at least thirty (30) days before taking effect. Continued use of the Services after such changes constitutes acceptance of the modified Terms.
Neither party may assign these Terms without the prior written consent of the other party, except that either party may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any attempted assignment in violation of this Section is void.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
No waiver of any provision of these Terms shall be effective unless in writing and signed by the waiving party. No failure or delay in exercising any right shall constitute a waiver of that right.
All notices must be in writing and sent to: (a) for Falcon: legal@falconapp.ai or Falcon App Inc., 2483 Coney Island Ave CO ODIS, Brooklyn, NY 11223; (b) for Customer: the email address associated with Customer's account. Notices are deemed given upon confirmed delivery.
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or internet or telecommunications failures. This provision does not excuse Customer's obligation to pay Fees.
Customer shall comply with all applicable export control and sanctions laws and regulations. Customer represents that it is not located in, or a national or resident of, any country subject to U.S. trade sanctions.
For questions about these Terms, please contact:
Falcon App Inc., 2483 Coney Island Ave CO ODIS, Brooklyn, NY 11223, United States
Email: legal@falconapp.ai
Last Updated: January 26, 2026
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